Frequently Asked Questions
Do you had any doubts? Do not worry! In this section you will find all the answers to your questions. Browse through the tabs according to the type of question you need to solve, open the answer to your question, and convince yourself that with Hotel Caribou all are advantages! If you cannot find the answer you were looking for, we will be happy to assist you by phone (+376) 855 855 , by sending an email to recepcion@hotelcaribou.ad or through the contact form on our official website.
How can I book?
You can make your reservation through our official website, or by telephone by calling the hotel (+376) 755 356 or the Estival Group reservation center .
How can I confirm that you have received my reservation?
If you have booked through our website, in the upper right part of the web you will find the menu with the section "My reservation" where, introducing your email and the booking number, you can confirm that everything is ready for your stay.
Do you have rooms adapted for people with reduced mobility?
Yes, the Caribou hotel has adapted rooms.
If you need to request a room or apartment of these characteristics, you can do so by contacting our team, calling:
+376 855 855
Up to what age are they considered children?
Children under 2 years old are considered babies and do not pay as guests, but do count as occupants in the room.
From the age of 2 to 11, they are considered children and pay as such.
From 12 years old they count as an adult and pay the full price.
Remember to always inform the age of the children when making your reservation.
In no case may minors (up to 18 years of age) stay without the guardianship of an adult.
How can I get to the hotel?
A "Google Maps" icon appears in the Location section of the hotel's website. Click on the icon to open the application and mark your current location to see the route to the hotel.
Pets Allowed?
We know that your best friend is very important to you but, for hygiene and safety reasons in our hotels and apartments, pets are not allowed, except for guide and assistance dogs, presenting the official and mandatory supporting documentation.
You can always turn to daycare centers in your area so that your pet is in good hands during your holidays.
How can I get in touch with the hotel?
At the bottom of the hotel website you will find the direct phone number and email of the reception. Or you can access the Contact section, which is located in the upper right side of the web.
What documents do I need to check-in upon arrival at the hotel?
Upon arrival at the hotel you must present your booking voucher, either printed on paper or on the screen of a mobile device, and the documentation (ID, passport ...) of all passengers
What is the time of check-in and check-out of the hotel?
Check-in at our hotel is from 2:00 p.m. Check-Out must be done before 10:30 h.
If you arrive before check-in time, you can leave your bags in the private storage room and make use of the hotel's common areas. It is possible to do an early check-in, always depending on availability and an additional supplement may apply. If you have special needs, please ask us and we will do our best to help you.
On the last day, can I leave the room later?
It is possible to extend the departure time by hiring "Late Check-Out". This service is subject to availability (check with reception the day before departure) and additional charges may apply.
Can I modify my reservation?
To modify a reservation you have made on our website, see the "My Reservations" section or contact our agents by calling +376 855 855
If the reservation has been made through a travel agency or other website, you must contact them to request any modification.
Can I cancel my reservation?
If the Flexible rate applies to your reservation, you have up to 72 hours before arrival to cancel free of charge.
To cancel a reservation you have made on our website, with a minimum of 72 hours before the arrival date, see the "My Reservations" section or contact our agents by calling +376 855 855
If the reservation has been made through a travel agency or another website, you must contact them to manage the cancellation.
Can I make a special request for my reservation?
Of course! If you have any preferences regarding the views, location of the room within the hotel, distribution of the beds or any other issue regarding your reservation, you should contact the establishment's reception directly. You will find the contact details in the Contact section.
Whenever possible, our reception team will do everything in their hands to make your stay with us as pleasant as possible, but requests cannot be guaranteed.
* Some requests may entail additional costs, you will always be informed at the time of making the request.
How can I reserve a cot? Does it have any cost?
Our hotel has free cots for your baby.
If you need to reserve a cot, please indicate this in your reservation observations or contact the hotel directly by phone or email
Is there wifi in the hotel?
Yes, in our hotel you can enjoy free WiFi.
Do you have gluten-free foods and other allergens?
Yes, our restaurants have the possibility to prepare special meals for people with allergies, intolerances and other special needs.
Please contact the hotel by phone or email a few days before your arrival to inform us about your needs.
Is there a hair dryer in the bathroom?
Yes, all our rooms and all our apartments do have a hair dryers in the bathroom.
I have a reservation in half board, are drinks included?
No, drinks are not included in the half board and carry an additional cost.
Is there a safe in the rooms?
Yes, there is a safety deposit box in our rooms.
This service is free.
Do you have baby food in the restaurant?
Although we do not prepare specific meals for babies, we can offer you the possibility to grind any food that is in the buffet so you can prepare delicious purees for the little ones of the family.